Our Money-Back Guarantee
If for any reason you are not satisfied with your purchase, you may return your book(s), in resalable condition and with the original receipt, within 30 days from the date your order was shipped for a replacement copy or full refund.
Please wrap books well, include a copy of the invoice and a note explaining the reason for the return, and be sure to include your full name and address on the outside of the package. Books must arrive undamaged, unmarked, and in original condition.
We will notify you by e-mail of your refund once we have received and processed the return item. Allow no more than 10 business days for a credit to your charge card upon receipt of book.
Return Merchandise to:
Apex Publishers Returns Dept.
6002 Rockton Court
Centreville, Virginia 20121
- Original shipment charges are not refundable. You are responsible for all costs associated with return shipment.
- Please note that we can refund shipping costs only if the return is a result of our error.
- The return procedure above applies only to those items purchased from Apex Publishers. It does not apply to books bought at another bookseller, online, or retail store.
- We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return be shipped PREPAID via a traceable method such as UPS and sent as an insured package.
- Returns cannot be accepted after 30 days. Any items returned to us after 30 days will be discarded by our warehouse and credit will not be given.
- Due to the digital nature of the product, we cannot accept eBook returns.
If you have questions about your order or if you need any other information - please contact us.